For more than four decades, we’ve been proud to serve greater Portland and northern New England. We attribute our success to two things: first, our loyal customers and second — the reason we have loyal customers — the fact that we’re family-owned and operated.
In the communities that we serve, word of mouth means everything when it comes to business success. Without satisfied customers and referrals, you simply don’t last long in Maine and New England.
From day one, it has been our priority to offer the highest level of customer service. We’ve stayed family-owned and operated all these years, and because of that we’ve been able to continue making customer service our number one priority.
Customer service that puts the customer first
Because we’re family-owned, we get to make the decisions about how we operate our service. Everything from the actual waste management to how we handle phone calls is decided at the local level. We know that everyone is happier when they can speak directly to an actual person and get actual answers rather than having to press buttons and argue with a robotic voice recording to get what they need. When you call Troiano Waste, you get to speak with an actual human. That’s right, even with all of the technology today, we’ve decided that our customers are best served when they can have an actual conversation with a knowledgeable staff person and get answers or schedule a pickup without jumping through electronic hoops.
Local knowledge from local waste services experts
The Troiano family is from greater Portland, which means that we have a deep understanding of the needs of the community as well as the local businesses that keep our area thriving. We’re able to offer advice about waste management services to local businesses, as well as make adjustments to services to ensure that the needs of those we serve are always met. When you need our help, we’re there for you.
Waste management services on your terms
Being family-owned also means that we aren’t answering to a large, out-of-state corporation about revenues. So we make decisions about the types of services, contracts and costs based on the knowledge of what best serves our customers. That’s why when you work with Troiano Waste you will never have to commit to a long-term contract. This approach has worked for us and our customers for over forty years, and we’re confident that our work speaks for itself so well that we don’t need to lock customers in to a long contract to keep them as customers.
At Troiano Waste, we’re proud to have been founded by family and to still be owned by family four decades later. Being family-owned means more to us than just a slogan to use in advertising. It’s a commitment to personalized service, outstanding work, and knowledge of the customers and communities we serve. After all, it’s our name on the door, and our reputation we’re working to uphold. To do that, we need to serve you well and continue meeting the high standards we set for the business forty years ago.
So, if you’re in the market for a trusted local waste services partner, we would love to talk. Just visit our contact page to give us a call or to drop us a line.